Frequently Asked Questions

Orders are processed within 1–3 business days and shipped with a 5–10 business day delivery window depending on your location.

Yes! You just need to enter your tracking number and postal code at the order tracking page.

We ship to selected regions and are expanding soon. If your country isn’t available at checkout, it may be added in future updates.

Orders are fulfilled from regional logistics centers to ensure the fastest possible delivery time.

If your order hasn’t shipped yet, contact our support team right away and we can update it for you.

Items can be returned within 14 days of receiving your order, if unused and in their original packaging.

Simply contact our support with your order number and reason for return. We'll guide you through the process.

Refunds are processed within 5–10 business days after the returned item is received and inspected.

Yes, exchanges are available for unused items. Contact support and we’ll arrange the exchange details.

If you receive a damaged or defective item, contact support within 48 hours and we’ll replace it free of charge.

Each glove product page includes a detailed size chart with palm width and circumference measurements.

Yes. Our replicas are designed with accurate in-game proportions to match the original models as closely as possible.

Yes! We calibrate colors and patterns to be as faithful as possible to the original game skins and textures.

Yes — if you're unsure, reach out to support with your measurements and we can recommend the best size.

No. For safety reasons, most of our replicas have dull or non-functional edges and are intended for display or collection purposes.

Our replicas are modeled to match in-game proportions, shapes, and skins with exceptional detail and realism.

No. They are display replicas and are not designed for use as tools, weapons, or training equipment.

Some models include a display stand, and others offer optional stands on the product page.

Yes — our replicas are non-functional and made for display and collection. Customers are responsible for following their local laws, and we cannot take responsibility for any legal issues arising from their purchase.

Gloves are fully wearable and also suitable for display or collecting depending on your preference.

Measure your palm circumference and width, then compare it with the size chart on the product page.

Our patterns are designed to resemble iconic game skins as closely as possible, with faithful detailing and coloration.

Yes — our glove replicas are made from high-quality materials with reinforced stitching for comfort and durability.

Our products are custom replicas inspired by the game Counter-Strike. Unless stated otherwise, they are not official licensed items.

Yes — keychain models are designed using the same skin themes and patterns as our full-size replicas.

They use standard brick dimensions and are compatible with most building block brands.

Absolutely — they are designed both for building fun and as striking display pieces for collectors.

Stripe accepts major credit/debit cards and selected local payment options depending on your region.

You can reach us anytime via our contact form or email us at support@carelline.com. We typically respond within 24 hours.

Yes — all transactions are processed through an encrypted and secure payment gateway called Stripe.

Orders may be cancelled before shipment. Contact support as soon as possible if you wish to cancel.