Shipping Policy
1. General Information
We take great care in packing and shipping every order to ensure that all products arrive in perfect condition. This Shipping Policy explains our shipping methods, delivery times, and related terms.
2. Processing Time
All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
3. Shipping Methods and Estimated Delivery Times
Across Europe, average delivery times are as follows:
- Standard Shipping: 6–10 business days*
- Express Shipping: 3–5 business days*
*Please note that delivery times are estimates and may vary due to customs delays or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. We offer FREE SHIPPING on all orders over €100.
5. International Shipping
We currently ship to most European countries. For international orders outside Europe, additional fees and longer delivery times may apply. Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
6. Damaged or Lost Packages
If your order arrives damaged, please contact our customer service team within 7 days of delivery and provide photos of the damaged packaging and items. We will investigate and arrange a replacement or refund where applicable.
If your package appears lost in transit, please notify us so we can open an investigation with the shipping carrier.
7. Address Accuracy
Please ensure that your shipping information is entered correctly at checkout. We are not responsible for delayed or lost packages due to incorrect or incomplete addresses provided by the customer.
8. Delivery Time Disclaimer
Delivery times may vary based on your location, local postal services, weather conditions, or customs procedures. We appreciate your understanding in case of any unexpected delays.